Blog / Five IT Challenges Facing Municipalities Today A yellow sign warning about T Challenges in the future Here are five IT challenges your municipality needs to overcome. When it comes to local governance, municipal IT directors often find themselves getting pulled in several directions at once. Some stakeholders want better services and delivery while others want to cut costs and streamline workflows, while still others are only interested in the security of […] February 02, 2023
Blog / Robotic Process Automation Robot Process Automation Being Demonstrated How can Robotic Process Automation (RPA) help your organization? The development of technology and it’s role in business is always expanding, and is one of the primary driving factors of economic growth. Just look at how much the computer revolution of the 90s and 00s has improved productivity. Document development, media production, and communications are […] January 19, 2023
Blog / Cybercrime may become uninsurable Cyberinsurance claim denied due to cybercrime Losses caused by criminal activity may no l0nger be covered in the near future. I have written about cyberinsurance changing several times in the past, including how a company settled their cyberinsurance lawsuit with their provider, how a pharmaceutical company won a massive lawsuit, and how Lloyds of London issued public recommendations for cyberinsurance providers. […] January 17, 2023
Blog / The Value of Task Automation task automation concept Using task automation correctly can save time and money. Automating routine tasks is one of the most valuable ways organizations of all kinds can leverage technology to streamline their workflows. However, it’s a surprisingly big topic and easy to get lost in the weeds. There’s plenty of different ways you can accomplish it, and how […] December 08, 2022
Blog / What’s in Your Service Level Agreements? Service Level Agreements concept rendered as button with three settings Here are three key points service level agreements should cover. Service level agreements, also known as SLAs, are the legal backbone of most software applications (primarily enterprise-level) and IT companies. They spell out the specific terms of a service being provided. However, no two SLAs are the same, and will likely vary considerably depending on […] November 24, 2022
Blog / Managed vs. Professional IT Services Managed versus Professional IT Services They’re similar, but not identical. If there’s one thing the IT community seems to love, it’s throwing around new jargon and coming up with new acronyms. That’s not at all a bad thing; oftentimes, zippy and easy to remember terms can help speed communication and even give a clue as to what the thing may […] November 17, 2022
Blog / The Value of a Good IT Education Learn in blue keyboard letters denoting a good IT education is ongoing Making sure you and your staff know what you’re doing is key to leveraging your technology properly. Technology advances swiftly, and will only advance faster as it progresses. That makes it vitally important for business personnel to keep their technology skills up to date. One of the reasons many digital transformations fail to deliver their […] October 27, 2022
Blog / Compliance as a Service Compliance as a Service Getting compliance right is worth the price. It seems like everything comes as a service these days. The most well known of these is likely SaaS, or Software as a Service, of which there are hundreds of thousands of variants these days when you include everything from Microsoft 365 to monthly game and app subscriptions. […] September 22, 2022

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