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1 (877) 489-9985

(780) 968 1333

(780) 968 0800

Contact TRINUS Tech Support

Service Hours Change

We have observed a steady decline in the requirement for Help Desk services evenings and weekends. While in contrast, we have noticed an increase in demand during peak hours Monday to Friday 8AM to 5PM. To better align with the requirements of our clients we are rescheduling the Help Desk staff to supplement the existing peak hours support team. Our Help Desk hours are now:

  • Monday through Friday: 8:00AM to 5:00PM
  • After Hours, Weekends and Statutory Holidays: Tech-on-Call

FAQ & Tips

  • Check that the CAPS Lock Key is off
  • Try selecting ‘Other User’ on the log-on screen and type in the username field, to confirm your keyboard is OK.
  • If your account is locked with too many log-on attempts, reboot your computer and wait 5 minutes before trying again.
  • First, check speakers’ power and confirm that the cable is plugged into your PC, dock or laptop.
  • Second, reboot your computer!
  • If that doesn’t work, check Windows. Left click the volume icon in the system tray, verify the audio is not muted, and that it is turned up.
  • Right click the volume icon and click ‘Open Volume Mixer.’ Ensure that all options are on and turned up.
  • Internal speakers still not working? Plug headphones into the audio jack and test again. If the headphones work, remove them to continue troubleshooting the internal speakers.
  • Right-click the volume icon again and choose ‘Playback Devices.’ Confirm that your audio device (likely ‘Speakers’) has a green checkmark next to it. Click ‘Properties’ and make sure that ‘Use this device (enable)’ is selected.

To change your Windows password, simply press CTRL+ALT+DELETE on your keyboard and select the option to‘Change a Password.’ From there, enter your old password and set up a new password.

  • Standard guidelines recommend a password of 8 characters in length with a combination of upper and lower-case characters, numbers, and/or symbols. Your organization’s settings may vary.

Most clients’ email is filtered for spam and viruses through TRINUS Spam filtering systems or through Office 365, via Microsoft.

Here is a detailed article on controlling your inbox in Outlook. Please make sure to read it in its entirety, especially point 5, as some of these suggestions are quite powerful and can help you manage your email on a day-to-day basis:

/Partners /Systems /Certifications

TRINUS is proud to partner with industry leaders for both hardware and software who reflect our values of reliability, professionalism and client-focused service.